Whether you are a producer or a consumer, you want a well-produced end product. Manufacturing defects waste time and money, and can lead to lost contracts and ruined customer relationships.
Quality control (QC) procedures and reviews are in place to prevent product defects. By streamlining workflows and performing critical point checks, you can ensure products meet quality standards before they are shipped to customers.
How product defect rates affect the business
Let’s take a more in-depth look at how product defect rates (PDR) affect sales and business. Your company’s defect rate is an important measure of your manufacturing performance and efficiency. It is essential to understand the impact that high PDR can have, even down your chain of operations. Product defects indicate that something in your manufacturing chain is not working as it should.
In addition to an obvious waste of time and a poor customer experience, a high PDR can greatly affect various aspects of your business.
Every defect in product manufacturing also represents a waste of raw materials. Depending on the total cost of the parts and rework costs, your company may spend a significant amount of capital on defects alone. Once shipping and handling fees are included, you might be surprised at the total cost involved in just one mistake.
If the defect requires reformulation of the product, deadlines may be missed or may require rescheduling, which may have a “domino effect” in other areas. The resulting delay can cause additional hours and premium shipping charges to be charged to maintain the new deadline.
The most valuable resource is the customer
Although costly, material and delivery expenses can be offset over time. The most valuable of all resources every company has is its customer base. If your business loses its core customers, you lose the entire organization. Loss of reputation and brand trust is where a high PDR can do the most damage.
Whether it is due to long delays in delivery or defective products reaching end users, it is difficult to recover them once the damage is done. A customer who decides to leave is rarely seen again. It usually takes just one defective product to drive away the consumer, and one defective board to make the customer rethink the contract or order. So as the saying goes: “You only get one chance to make a first impression.”
Since first impressions are essential to gaining repeat customers, your company must spot and prevent flaws before reaching a customer or consumer. Many companies invest no time or effort in quality assurance (QA) until they have already had an inappropriate customer interaction. By adopting a reactionary stance on quality, they leave the door open to first alienate customers and then try to undo the damage.
While a reactive approach may seem attractive as a cost-saving measure early in the life of your company, it can be very costly in the long run. As we’ve seen, product defects can cause ripples down the process chain, ultimately driving customers away.
Do a full inspection to avoid product rejection
A proactive approach to quality control must be implemented, but what is the best way to achieve a low defect rate?
Detailed product inspection may be the solution, but this usually requires hiring a quality team, fully staffing and adopting quality assurance procedures. This financial and time commitment causes many companies to remain reactive rather than proactive in terms of quality assurance.
However, there is another solution, which is to outsource quality control. Jonble offers a full suite of quality control services for a fraction of the cost of certifying an in-house quality control team.
ounce for prevention
In addition to not having to bring in employees, the main advantage of an outsourced QA team is immediate access to experts. Combined with years of quality training and experience in the field, Jonble professionals will put this knowledge to work for you.
Instead of reviewing resumes and interviewing potential applicants, you can spend your valuable time focusing on the manufacture of your product while the professionals at Jonble monitor your process and ensure high-quality standards. With Jonble, you can catch costly mistakes before they happen, keep your defect rate practically non-existent, and ensure a smooth process from start to finish.
Quality process for success
When you really care about your product, no expense is too big to ensure a high quality output. However, Jonble’s prices are very reasonable. Jonble offers everything from individual product inspections to full factory audits, and is fully equipped to serve your quality assurance needs.
Visit Jonble’s website today and see how expert quality assurance can increase your productivity, efficiency and bottom line. Your company’s first impression is precious, and the time and money wasted on defects can be staggering.
Let Jonble implement the actions you need to ensure you are 100% satisfied, both internally and for your clients.